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Refund Policy

Last updated: February 20, 2026

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3-Day Satisfaction Guarantee

We stand behind the quality of our courses. If you're unsatisfied with your purchase and haven't yet accessed course content or received your certificate, you may request a full refund within 3 days of purchase — no hassle, no questions asked.

This policy applies to all course purchases made on MyCertOnline.

1 Digital Product Nature

MyCertOnline provides digital online certification courses delivered instantly upon purchase. Because course materials are made available immediately and certificates are generated electronically, all sales are subject to the conditions outlined in this policy.

By completing your purchase, you acknowledge that you have read and agree to these refund terms.

2 Refund Eligibility

Refund eligibility is determined by two factors: when you request the refund, and whether you have accessed course content or received your certificate.

Eligible for a Refund
  • Request made within 3 days of purchase
  • Course content has not been accessed
  • Certificate has not been issued or downloaded
  • No quiz or exam attempts on record
Not Eligible for a Refund
  • Request made more than 3 days after purchase
  • Course content has been accessed or started
  • Certificate has been issued or downloaded
  • Any quiz or exam has been attempted

3 How to Request a Refund

To request a refund, contact us at support@mycertonline.com within 3 days of your purchase. Please include:

1

Your name and email address used at checkout

This allows us to locate your account and purchase quickly.

2

The name of the course you purchased

Let us know which certification course the refund applies to.

3

Your order or receipt number (if available)

Check your purchase confirmation email for this.

4

A brief reason for your request

Optional, but your feedback helps us improve.

4 Processing & Timeline

Once we receive your request we'll review it and respond within 1–2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

You will receive an email confirmation once your refund has been processed.

5 Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks filed without first contacting us are considered a violation of our terms of service.

If a chargeback is filed, we will respond with documented evidence including purchase records, account access logs, and course activity history.

6 Changes to This Policy

MyCertOnline reserves the right to update this refund policy at any time. Any changes will be reflected on this page with an updated date. Continued use of our platform constitutes acceptance of the current policy.

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Still have questions?

We're happy to help. Reach out to our support team at support@mycertonline.com and we'll get back to you within 1 business day.